FAQ

 

 

Delivery

Uk standard delivery-  £4.50

Our standard delivery service arrives within 2-5 working days.

This is tracked service and request a signature upon arrival.

Standard delivery parcels are delivered by Royal mail within the uk.

 

Uk next working day – £6.50

( Excludes Northern Ireland, Channel Islands, Highlands )

Order before 4pm Mon-Thurs for delivery the next working day, this is a tracked service.

 

Europe standard – £12.50

This service will take 5-7 business days. It will be a tracked service and request a signature upon delivery.


 

United States and Canada – £15.00

This service will take 5-7 business days. It will be a tracked service and request a signature upon delivery.


 

Delivery tracking

Soon after your package has been dispatched you will receive a Tracking reference number.

You can track the status of your delivery on the Royal Mail Track and Trace website at https://www.royalmail.com/track-your-item#/

If you have any questions please contact us.

 

Returns policy

If for any reason you are not completely satisfied with your purchase, we will accept returns received no later than 14 days from the date you receive the item.

In the unlikely event you receive a faulty or incorrect item please contact us at info (at) fiasfias (dot) com or using our contact form.

All items must be returned in the original condition with all tags intact – unworn, undamaged, no makeup stains and without any other marks or stains.

If any items are deemed in an unsaleable condition they will not qualify for a refund.

Please be aware that any original shipping fees are non-refundable and return fees are met at the customer’s expense.

We highly recommend that you use a tracked service so you can check the journey of your parcel back to us. Please keep your proof of postage safe as we will not be held responsible for returns lost in the post.

Once we have received your return parcel please allow upto 14 working days to refund back to your account. We do not do exchanges, Refunds only.

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